Frequently
Asked Questions
You will find the
answers to all our most frequently asked questions
on this page.
If however you would like
to know anything that is not listed here, please email
us at enquiries
markmyessay.com
How
does your service work?
We have recently revised our ordering system to make
things more efficient for you. You now submit your order
to us using our Order Page (and send us your work
to extrainfo
markmyessay.com).
We take payment by paypal at the time of placing your
order because we now have sufficient Assessment Officers
on our books to be able to assure you that we can
complete the assessment.
Your work will be sent confidentially to an Assessment
Officer who is qualified to help you with your assignment.
You choose the speed of service - your work can
be with you the following day, within 2 or 3 days,
or you can opt for our budget 5 day turnaround.
The quality of the service remains the same either
way.
Please note that orders received (with valid payment)
after 4pm may be processed the following working
day (although in all cases we will try and process
your order straight away).
Once your work has been marked, it will be returned
to you via e-mail, before midnight, on the delivery
date.
Will you be able to assess my work?
We can
virtually guarantee that we can help with all assignments
- even those that are particularly difficult or from
unusual subject areas. We have recruited a large number
of professional lecturers to deal with the assessment
of your work in all subject areas.
What services do you provide?
There are two levels of service that you can choose.
Our basic service will provide a full assessment
of your spelling, grammar, structure and referencing.
Our full comprehensive critique service will provide
the same assessment of spelling, grammar, structure
and referencing but in addition, will add feedback
on the content of your work and how you have addressed
the question. Please note that our guarantee
to improve your grade only applies to our full
comprehensive service.
How can I use the assessment?
Our basic service gives you feedback on spelling,
grammar, structure and referencing. All changes
and additions will be tracked so you can choose to
accept or ignore suggestions.
Our full comprehensive critique service will provide
appropriate suggestions on the content of your work
and how you have addressed the question. You can
either take our suggestions/amendments and apply
them or ignore them - it is entirely up to you.
What can I expect from my Assessment Officer?
This depends on the quality of your work but the
marking will be similar to what you can expect from
your university lecturer. If you have written a
very good piece, the feedback may be less comprehensive.
We have included some examples for you to look at
but these are only an indication and your Assessment
Officer will give individual feedback as is required
by your work. All of our Assessment Officers have
experience in giving students feedback on essays
and are fully qualified in their area of expertise.
How do I know that your service will meet
your promises?
We guarantee that, if our Assessment Officer marks
your work (on full critique service) and you follow
his or her suggestions, you will get a better grade.
We only use Assessment Officers who meet our minimum
requirements as to experience and education in their
specialist subject area. You can therefore be certain
that only an expert will be working with you to
improve your grade.
In addition to our strict recruitment policy, we
individually monitor all marked work for quality
and standards, to ensure that our experts continue
to deliver the promises we guarantee. If you believe
that our service does not meet our promises or your
specific instructions we will refer it back to our
expert for you free of charge, as long as you tell
us within 48 hours.
What can I ask for in my order?
Whichever service you use, you are required to
submit the full original question/brief and your answer.
For the basic service, you can let us know any structural
or style specifications, referencing requirements
etc that you have attempted to follow, and your Assessment
Officer will provide feedback on how these have been
dealt with.
If using the comprehensive service you can also
submit comments on points you have not understood
which you have attempted to deal with in your essay.
Your Assessment Officer will work with you to clarify
any issues that need attention.
Why
can I trust your company?
We are the UK's largest independent assessment company.
We are contactable 6 days a week by phone and email.
Our standards are very strict and our employees are
all customer and quality focused. For more information
about our team, please visit our
meet
our team page. Alternatively, if you
would like to know our minimum recruitment standards
for the Assessment Officers working on your piece,
please visit our
vacancies page.
You will note from our website that we are a UK
based verified business account member
with paypal. This means that Paypal have confirmed
our bank account information, card information and
telephone number which is linked to our business
address. In addition, if you are a paypal member
you will be covered by their industry leading fraud
prevention and dispute resolution services. We recommend
that you use paypal for all purchases that you make
over the internet.
Aren't you the same as other assessment companies?
The simple answer is no. Some companies provide
a simple grammar and spelling check which could be
performed by you on your home computer. Others employ
undergraduate students who are unqualified and inexperienced, to
mark and comment essays. These organisations are
not in a position to help you advance in your course
or improve your grade. Our organisation is focused
on delivering the highest quality in assessment services
and this is the primary reason that we are the market
leader in assessment services in the UK. Our services
are backed by a 100% guarantee that you can rely on.
What topics can you assess?
Anything and everything that you can study at university.
Can you write model answers?
No, our company offers a legitimate service to
university students who want feedback on their own
work with a view to improving their grade now and
in the future. We do not write work for students,
nor do our Assessment Officers modify the students'
work other than correcting spelling and grammatical
errors. Our service gives you the opportunity to have
a qualified professional in the relevant subject area
review your work and make suggestions for improving
your grade before you hand the work in.
We are aware that there are a number of sites providing
custom essay services such as www.ukessays.com,
www.degree-essays.com
and www.law-essays.com,
and on occasions customers are concerned that MarkMyEssay
are also a custom essay writing service that their
university would not approve of. Please be
assured that our service is not related to these
type of websites.
Can I visit your office?
Ordinarily we do not accept personal callers to
our offices as all business can easily be conducted
via the telephone or e-mail.
I'm worried - is this legal?
The
service we offer is 100% legal and 100% legitimate.
Many top universities advertise us on their recruitment
websites.
It is your responsibility to check with your own
university whether they have any rules against you
using an assessment service. However, most
do not and we are aware that some universities runs
a similar service providing feedback to international
students, on a smaller scale.
The service that we provide is a legitimate
assessment service that helps you to improve on
your essay grade yourself. We do not add sections
of material to your work but instead, we will direct your
attention to issues and material that you have omitted,
where appropriate. How you include this in your essay
is your own decision but the result will be that all
work you submit will be your own. Unlike some companies
we will not advocate or support cheating or plagiarism.
What are your guarantees?
Our guarantees are of course legally binding. We
provide a 7 point guarantee, as follows:-
- We fully guarantee your complete satisfaction,
if for whatever reason you feel your work has not
been assessed in accordance with our quality guarantee
or your instructions, simply contact us within 48
hours of the delivery date and we will re-refer
the work to our expert for you - free of charge.
- All marking is fully customised to your
exact question.
- All marking is internally monitored on
an individual basis to ensure that our Assessment
Officers continue to meet our strict quality standards.
- Your work is safe and will not be reproduced
on any database or website. We retain your
work on our office server for a reasonable period
of time so that your order can be processed and
dealt with. After that time, the work is deleted.
- All assessments are guaranteed to be made by an
Assessment Officer meeting our minimum qualification
and experience requirements in your subject
area to an appropriate level.
- All work is guaranteed to be marked on time
or you are entitled to a discount.
- All essays are marked confidentially. Our Assessment
Officers work under confidentiality agreements,
they are not given your details, and will not disclose
the details of your order to anyone. We will never
pass your details on to anyone else or use them
other than for the provision of the service you
have ordered.
Who
are your Quality Control Team? Our quality control team are all university qualified
staff and in addition, hold professional qualifications
and experience that enable them to effectively monitor
the work of Assessment Officers. You can find out
more about our team from our team profiles page.
Is your service fully confidential?
Yes. Whilst we believe that there is nothing wrong
with students using an assessment service, we fully
respect your integrity and don't even need to take
your name. Your details will be kept wholly confidential
throughout the order and then deleted once it has
been completed.
Do you send all the work you have assessed
to a central database for universities to scan for
plagiarism?
No, we never release your work to anyone other
than the Assessment Officer for the purpose of marking.
Once a reasonable period has passed for your order
to have been dealt with, your work will be deleted
from our system. Our Assessment Officers are required
to observe a similar procedure.
You say your service is legal but is it
cheating?
You must read your university guidelines to see
how they view our service. We offer no advice on this
matter. We view our service as offering you a legitimate
way to improve your grade yourself. Whether or not
you take the suggestions of the person working with
you is your decision. You will however see our advertisements
for lecturer vacancies on many leading university
recruitment sites. Clearly these universities
would not cooperate with our ecruitment procedure
if they did not agree with our services.
Your service looks likes it encourages plagiarism
- do you?
No, there are other companies who will write parts
of your answer for you but our Assessment Officers
will only identify points you have not made or material
that you need to include. They will not write your
answer for you.
How do I pay and when?
Like all orders for services payment must be taken
before the order is begun. Once you have placed your
order you will see a link to pay via paypal. You do
not need a paypal account to do this. You will see,
however, that we are a UK based verified paypal member.
Who deals with your payments?
All payments to us go through Paypal. As stated above,
you will see when you go through the payment process
that we are a UK based verified business account
member with paypal. This means that Paypal
have confirmed our bank account information, card
information and telephone number which is linked to
our business address. In addition, if you are a paypal
member you will be covered by their industry leading
fraud prevention and dispute resolution services.
We recommend that you use paypal for all purchases
that you make over the internet.
What if the work is marked late?
If your work is marked late you will receive a
discount. Accordingly, we are not in the habit of
sending our work late to our customers!
How do I know I will get the service I
have paid for, once I have paid?
If we were in the habit of defrauding customers,
our payment providers would cut off their service
to us and we would go out of business very quickly!
Don't forget that we are a legitimate company with
a trading address and a contact number. Unlike other
companies that comprise simply a website and an e-mail
address, we have real people to speak to, 6 days a
week. We work hard to maintain our reputation because
we believe the happier you are, the more people you
will recommend us to!
How do I receive my assessed work?
All work is e-mailed to you by registered e-mail
and comes as an attachment in the form of a word document.
What time will my work arrive?
All work will arrive on the day, or the day before
you requested on your order form, Eg. If you requested
a 5 day delivery, your work will arrive on day 5
or day 4 and so on. The usual time for delivery
is 10p.m. but during very busy times it will arrive
before 12.00 midnight.
